Please check "GUIDE" on top menu. This will explain everything about the process.
1-2 days. Please check your email to see proof.
Yes, we will send artwork proof via email between 1-2 days after order is made so please be on standby and check after 1 -2 days to see proof. If we don't hear from you after 5 days, the product will proceed to be printed and sent to you. Please kindly understand that this is crucial for us so we can meet deadline of every order we receive. Ensure you monitor spam/ junk/promotion folder, in case our emails get sent there for some reason.
All efforts will be made on our end to ensure every single details of request is captured to produce the best result of the product. However, color difference is something we can't control.
When you see the proof via a monitor, or from phone screen, the first thing is the screen color calibration from one monitor to another can be very different. Plus the color produced from electronic device uses RGB (Red, Green, Blue) that is illuminated from black state. Whereas printer use ink CMYK (Cyan, Magenta, Yellow, Black) and print on white paper or other materials. So it is completely different technology in interpreting colors. Please take note that printed colors will always be slightly duller and darker compared to what you see from monitor.
It is very important for your to check our Guide (top menu) and find Photo Guide and the bottom to know the condition of the photo we are looking for to create the best artwork possible.
If we know the quality of photo is really not enough, we will contact you so you can send us new photos. But Photo Guide should be sufficient to explain about best photos.
Our artists work with digital pen and digitally hand drawn all pets in Adobe Photoshop and Illustrator for the artwork creation and add whatever our customer wish to add in the artwork such as quotes, some additional graphics to enhance. We want you to be 100% happy.
We highly recommend 1 pet per product for the best outcome as the pet will stand out better on a single product rather 2 or 3 or 4 pets in one product.
But if you must, we allow up 4 pets max.
Sometimes 1 or 2 pets also looks best when it is more close up. Our designers will work for the best look and feel of the artwork.
Artwork that requires more than 1 pet needs the pets to have the same pose. For eg all are sitting or all are standing.
FYI, the more pets in a product the time required will be longer for designing, approving, and shipping.
Yes, absolutely. We welcome all animals.
Although we don't promote this but yes we can
Yes. Please go to Digital Artwork in Custom
For both custom and non custom products, the production time will be 3-7 business days and shipping time 7-10 working days (USA). International (7-20 working days). Shoes will require longer time 2 - 4 weeks.
For Custom Product, the initial part for artwork proof reviewing, revisioning if any and approving before production will usually take about 3-7 working days.
Multiple different items may be shipped at different times because we have different print partners in different facilities that are specialized in different items and materials.
Yes. For orders above $100, shipping is free (except for hand painted acrylic painting products free shipping only applies to US addresses).
Below $ 100 shipping cost is calculated upon check out.
Due to the nature of our custom products, being 100% uniquely created for our customers, we can't resell so therefore we can't refund. However if it is due to damage/misprinted/defects, we will ensure we will make it right for you. Please contact us upon receiving the product within 7 days, mention the order number and send us a picture of the issue. We will exchange the product for you. The returned item must be unused and in the same condition and packaging as it was received.
About color difference (from what you see from your phone or computer), this is unavoidable because the color printed will never be able to match the color seen on electronic device due to completely different technology in interpreting color.
All of our products are designed in USA.
Most products are printed and shipped from USA, although a few items are from another country.
