PRODUCTION & SHIPPING
1. ORDER STATUS & TRACKING
All orders placed from Monday to Friday (excluding public holidays) will be processed within 1 working days upon confirmation of payment. An email confirmation will be sent for all orders once received.
For custom order, the first process will include Proof Artwork Creation by our artists which usually takes around 1-2 business days. We will wait for your approval of the proof before we can send to production.
Production Time: each item varies in production time but on average it will be between 3 – 6 working days (some products may require 5-8 days) and on peak season (US holidays) it will be 9 – 12 working days.
Once the order has been dispatched, an email confirmation will be sent to you with the tracking number. There will be an additional charge for re-delivery should nobody be present to receive the package. Please provide your contact number under the address selected upon checkout in order for the courier company to contact you in case of any unforeseen circumstances.
Standard Shipping Times:
- USA: 5-8 Days
- CA/UK/AUS: 7 - 14 Days
- Rest of World: 30-45 Days
- Shipping to US: 10 - 25 days (with tracking)
- Shipping to international: 2 - 4 weeks (does not include tracking).
EXPRESS Shipping Times:
- USA: 4-7 business days
- CA/UK/AUS: 4-7 business days
- Rest of World (some countries are not eligible): 4 – 7 business days
We list the production and shipping time on each item’s description.
2. SHIPPING & DELIVERY POLICY
- For orders greater than $100, we provide FREE Standard shipping.
- For orders less than $100 USD, standard shipping rate is applied.
- Not available for all products.
- Not available for all countries.
- Does not qualify for Free Shipping coupon codes.
- At DeeLight Crafts, we ship our products worldwide to most countries. However, do note that we do not deliver to PO Boxes address.
- The correctness of address is solely responsibility of shopper and once order is placed within 12 hours, we may only use this address to ship.
On the front, we deliver to most countries that our logistics partners have affiliates in and whilst we strive to keep our rates affordable, our focus is on getting the items to you quickly, promptly and safely.
3. TAXES, DUTIES & TARIFFS
For all international orders, you will need to pay for all import taxes, customs, duties and tariffs (if any) as per your country’s governing laws in order to clear customs. This cost is not included in the base product price.